Privacy Policy

Last updated: September 23, 2026

This Privacy Policy explains how Cowan Services, LLC — which operates the Professional Assessor property-tax appeal services and the websites professionalassessor.com and cowanservicesllc.com (“Cowan Services,” “Professional Assessor,” “we,” “us,” or “our”) — collects, uses, and protects information provided by property owners who use our online property-tax appeal forms, phone line, and appointment scheduling. It applies to the appeal websites and forms we operate on behalf of the counties we serve.

Information we collect

When you file an appeal or schedule an appointment, we collect the information you provide, which may include:

• Your name and the name of the owner or authorized agent;
• Your mobile or other phone number and email address;
• Property information (address, parcel or record number) and the reasons for your appeal;
• Any documents, photos, or notes you choose to upload; and
• Appointment details you request.

How we use your information

We use the information solely to:

• Process and review your property-tax appeal;
• Schedule, confirm, and remind you of appeal appointments;
• Contact you about your appeal or appointment; and
• Meet our obligations to the county reassessment program you are appealing to.

Text messaging (SMS)

If you provide your mobile number, you may receive appointment confirmation and reminder text messages about your appeal. Message and data rates may apply, and message frequency varies. You can reply STOP at any time to opt out, or HELP for help. See our SMS Terms & Conditions for details.

Mobile phone numbers and SMS/text-messaging opt-in and consent are used only to send you appeal appointment confirmations and reminders. We do not sell, rent, or share your mobile number or SMS opt-in information with any third parties or affiliates for marketing or promotional purposes.

How we share information

We share the appeal information you submit only as needed to process your appeal — for example, with the county assessment office or reassessment program you are appealing to, and with service providers (such as hosting, email, and telephony vendors) that help us operate the appeal system, who are permitted to use it only to provide those services. We do not sell your personal information, and, as stated above, we never share your SMS opt-in data with third parties for marketing.

Data retention and security

We retain appeal information for as long as needed to process appeals and meet recordkeeping obligations for the reassessment cycle, and we use reasonable administrative and technical safeguards to protect it.

Your choices

You may opt out of text messages at any time by replying STOP. You may request access to or correction of the information you submitted by contacting us using the details below.

Contact us

Cowan Services, LLC (operating as Professional Assessor)
Email: jason@professionalassessor.com
Web: professionalassessor.com · cowanservicesllc.com